Refund policy

Refund & Return Policy

At Pantry Haven, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. 30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging whenever possible.

  • Include proof of purchase or your order confirmation.

To begin a return, please contact our customer support team:

Email:contact@pantryhaven.co.uk

Please do not return items without contacting us first, as unauthorized returns may not be accepted.

2. Return Conditions

Returns may be accepted if:

  • The item arrived damaged.

  • You received the wrong product.

  • The item has a manufacturing defect.

  • The product is unused and in resalable condition.

For food safety and hygiene reasons, certain kitchen storage products or food-contact items may not be eligible for return once they have been opened or used.

Each return request will be reviewed individually to ensure a fair resolution.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged.

  • An incorrect item was shipped.

  • The product has a confirmed manufacturing defect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

4. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow your bank or payment provider several business days to process and display the refund.

5. Damaged or Incorrect Orders

Please contact us within 7 days of delivery if:

  • Your order arrives damaged.

  • You receive an incorrect product.

  • An item is missing from your order.

To help us resolve the issue quickly, please include clear photos or videos of the product and packaging.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return the original item (if eligible) and place a new order after your refund has been processed.

7. Order Cancellations

Orders may only be cancelled shortly after they are placed and before they enter processing.

Once an order has been processed or shipped, it can no longer be cancelled.

8. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Email: contact@pantryhaven.co.uk